Client Rights & Responsibilities
Our purpose is to provide in-home support to enable you to remain in your home for as long as possible while maximizing your independence, functionality, and health!
We offer:
Personal care
Palliative care
Respite care
Light housekeeping and meal preparation tasks when included with personal care services.
Your Care
Care will be provided as per your care plan. Everyone has different routines and preferences, so be sure to communicate these to LFS employees coming into your home. Requests for care outside of the care plan cannot be performed unless authorized, due to liability and safety reasons.
LFS employees must not:
Transport clients with their own personal vehicles or enter a client’s vehicle. They may however accompany you on public transportation methods.
Engage in any activity regarding your personal finances (i.e., receive any money, buy/sell items to/from you, pay bills, or make deposits or withdrawals).
LFS Home Services works hard to maintain the safety of both our clients and our employees.
To ensure everyone's safety, we require the following, prior to and during care visits:
Communication and actions are respectful.
Pets are secure.
Homes are smoke/substance free (at least 2 hours before the care visit).
Weapons are secured as per laws and legislation.
Pathways to and in the home are clear (entry is well-lit, sidewalks are free of ice, snow, and debris, pathways to fire exits are clear, and the working area is clear).
Medical equipment is in good working condition.
Supplies for care are available.
If you are unable to transfer safely, our employees will provide care in place to maintain both your safety and our employees’ safety.
If you experience a fall, our employees will assist you by calling and staying with you until a family, friend, or emergency services can assist. LFS employees are not to lift you in any manner.
If circumstances arise where our employees are not safe to enter your home, they will not enter, and will immediately notify the supervisor.
How to Contact Us
If you need immediate emergency assistance, please call 911.
LFS Home Services Main Phone: 403-317-4624
We encourage you to call your supervisor during weekday office hours with:
Requests to adjust days or times of service.
Any changes to service or the care provided.
Notices to hold services (for example, during vacation, appointments, or in hospital).
Changes to contact information.
Any concerns about the care you are receiving.
Requests to terminate service.
Service Hours:
6:00 am–10:00 pm, 7 days a week
Learn More
We welcome you to read further important information for LFS clients:
If preferred, you may request a paper copy of any important documents from your supervisor.
Contact: Home Services
1410 Mayor Magrath Dr. South #106
Lethbridge, AB T1K 2R3
403-317-4624
Service Hours:
7 days a week, 6:00 am—10:00 pm
Office Hours:
Monday–Friday, 8:30 am—4:30 pm
